TMH Terms & Conditions

Terms & Conditions

Terms & Conditions
These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and our Terms and Conditions do not affect these. We are Tony’s Models & Hobbies and our retail shop, showroom and registered office is situated at: Tony’s Models & Hobbies 214 Saffron Lane Leicester United Kingdom LE2 7NF You can write to us at this address. Our VAT Number is GB 895 9856 30 You can telephone us on 0116 2442223 and fax us on 0116 2442223 You can email us at: info@tonysmodelsandhobbies.co.uk Making a purchase By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying them (including passing your details on to couriers). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above. We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact Customer Care immediately. Our website information is regularly checked, but if we find the price has changed when we receive your order you can be sure we will contact you to ask if you wish to proceed. Delivery We aim to deliver goods to you within the time indicated by us but we cannot give an exact delivery time. All UK orders for kits and large items are sent Business Post and delivery is usually next day, although not guaranteed. We request customers requiring this service to place their order before 2.00pm. Small items are sent Recorded Delivery. You should inspect the goods when you receive them for defects or damage. If you find a defective or damaged item please inform us as soon as possible, in order that we can resolve the matter with minimum delay - any damage to an item needs to be reported to us within 3 days of receipt. Non-delivery of an order needs to be reported to us within 7 working days of the date of despatch Orders can only be dispatched to the cardholder's registered address. Cancellation of Order and Returns As a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us in writing of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. You must return the goods to us at your own cost or you may ask us to arrange collection, which will be chargeable. We advise you to ensure the goods are well packed and adequately insured during any return journey that you organise. We shall refund the total amount of money paid by you for the goods, less any costs we may have incurred for collection. Please remember that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the goods, which should be in as new condition. Customer Satisfaction Thank you for taking the time to read these terms, We are committed to trying to achieve your complete satisfaction as a customer of Tony’s Models & Hobbies. If you have any complaints about our service or any goods or services you purchase from us please contact info@tonysmodelsandhobbies.co.uk or write to the address above. To download a copy of these Terms & Conditions please click the link below. Terms (12kb)

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and our Terms and Conditions do not affect these.

We are Tony’s Models & Hobbies and our retail shop, showroom and registered office is situated at:

Tony’s Models & Hobbies
214 Saffron Lane
Leicester
United Kingdom
LE2 7NF

You can write to us at this address.

Our VAT Number is GB 895 9856 30

You can telephone us on 0116 2442223 and fax us on 0116 2442223

You can email us at: info@tonysmodelsandhobbies.co.uk

Making a purchase
By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying them (including passing your details on to couriers).
We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.
If you discover you have made a mistake with your order please contact Customer Care immediately.
Our website information is regularly checked, but if we find the price has changed when we receive your order you can be sure we will contact you to ask if you wish to proceed.

Delivery
We aim to deliver goods to you within the time indicated by us but we cannot give an exact delivery time.
All UK orders for kits and large items are sent Business Post and delivery is usually next day, although not guaranteed. We request customers requiring this service to place their order before 2.00pm. Small items are sent Recorded Delivery.
You should inspect the goods when you receive them for defects or damage.
If you find a defective or damaged item please inform us as soon as possible, in order that we can resolve the matter with minimum delay - any damage to an item needs to be reported to us within 3 days of receipt.
Non-delivery of an order needs to be reported to us within 7 working days of the date of despatch
Orders can only be dispatched to the cardholder's registered address.

Cancellation of Order and Returns
As a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us in writing of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. You must return the goods to us at your own cost or you may ask us to arrange collection, which will be chargeable. We advise you to ensure the goods are well packed and adequately insured during any return journey that you organise.
We shall refund the total amount of money paid by you for the goods, less any costs we may have incurred for collection.
Please remember that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the goods, which should be in as new condition.

Customer Satisfaction
Thank you for taking the time to read these terms, We are committed to trying to achieve your complete satisfaction as a customer of Tony’s Models & Hobbies. If you have any complaints about our service or any goods or services you purchase from us please contact info@tonysmodelsandhobbies.co.uk or write to the address above.

To download a copy of these Terms & Conditions please click the link below.

Terms (12kb)